We are happy to answer any questions or hear comments regarding our products, policies or experiences you have had with us. Send your comments and questions to our email address: contact@magicflameelectricfireplaces.com. We will get back to you quickly with answers to your questions. Or you can contact us with your questions at our toll free number at 877-570-2792. If you'd like to hard mail correspondence to us, our physical address is: Magic Flame Electric Fireplaces, LLC, 347 Girod Street, Mandeville, LA 70448. For specific questions regarding our return, shipping or privacy policies, check out our Frequently Asked Questions (FAQs) page, which includes product technical support information.